Top Complaints About Web Design Companies—And How to Avoid Them
ExploreMyPC has been in business for over 10 years, and in that time, we’ve heard countless web marketing horror stories. A surprising number of clients come to us frustrated with their previous web design companies, having endured delays, poor-quality results, communication issues, and more.
Top Complaints About Web Design Companies—And How to Avoid Them
We’ve compiled a list of the top complaints we’ve heard over the years. If you’re searching for a web design partner, understanding these common issues can help you avoid costly mistakes and choose a company that truly meets your needs.
The Most Common Complaints
Most issues with web design companies fall into three major categories:
1️⃣ Design – The website doesn’t meet expectations, looks outdated, or lacks functionality.
2️⃣ Functionality – The site is slow, broken, or difficult to update.
3️⃣ Customer Service – Poor communication, lack of responsiveness, or an unhelpful attitude.
Among these, customer service stands out as the biggest problem. Many clients coming to us report that their previous agency simply didn’t provide the support, communication, or guidance they needed.
Key Reasons Businesses Are Unhappy with Their Web Design Companies:
1. A Transactional, Not Relational Approach
Many web design companies focus on just delivering a project, rather than building a long-term partnership. They often ask, “What do you want?” instead of taking the time to understand your business goals and future needs.
A great web design partner will:
✅ Take a strategic approach, not just a checklist-based one.
✅ Offer insights and recommendations based on experience.
✅ Work with you to ensure your site is scalable and future-proof.
2. Poor Communication
Web design is a collaborative and creative process. Without clear communication, expectations can become misaligned, leading to frustration, wasted time, and a disappointing final product.
Common communication issues include:
❌ Slow response times
❌ Lack of transparency about project progress
❌ Failure to clarify expectations or provide updates
Silence leads to uncertainty and fear, which can break down trust between a client and a web design company.
How to Choose the Right Web Design Partner
If you’re starting a web design project, finding the right company is crucial. Treat this as a partnership, not just a one-time transaction.
Important Questions to Ask Before Hiring a Web Design Company
🔹 What is your web design process? (Do they have a structured approach?)
🔹 How long will the process take? (Do they set realistic timelines?)
🔹 Can you provide a portfolio? (Do you like their design style?)
🔹 Do you have client references? (Can they back up their claims?)
🔹 How do you develop websites? (Do they use reliable technology?)
🔹 What is your main area of expertise? (Do they specialize in what you need?)
🔹 How collaborative is your process? (Will they work closely with you?)
It’s also essential to:
✅ Check online reviews and testimonials.
✅ Look for a track record of success with businesses similar to yours.
✅ Ensure they allow in-house updates (some companies restrict access to your own site).
Top Complaints About Web Design Companies
Here are the most common issues we hear from businesses switching to ExploreMyPC:
🚫 Lack of communication & slow response times
🚫 Outdated design that doesn’t meet modern standards
🚫 Company went out of business
🚫 Lack of experience or expertise
🚫 Overpromised results but under-delivered
🚫 Outsourced design or development overseas without informing the client
🚫 Doesn’t allow clients to update their own website
🚫 Website is slow, broken, or technically flawed
🚫 Designer disappeared mid-project
🚫 Unprofessional or rude service
Final Thoughts: A Website Is a Long-Term Investment
Your website is one of the most important assets for your business. Choosing the right web design company can save you time, money, and frustration in the long run.
By treating the selection process seriously and looking for a true partner, you can avoid common pitfalls and ensure your website is high-quality, functional, and built for long-term success.
At ExploreMyPC, we pride ourselves on clear communication, expert design, and client-focused service. If you're looking for a reliable web design partner, we'd love to help.
📍 Visit us at: www.ExploreMyPC.us
📧 Email: Info@ExploreMyPC.us
