ExploreMyPC Newsletter: Important Update on Support and Communication
As part of our ongoing commitment to enhance our service efficiency and ensure you receive the best possible support, we are implementing a significant update to our communication process.
Dear Valued ExploreMyPC Members,
We hope this message finds you well. As part of our ongoing commitment to enhance our service efficiency and ensure you receive the best possible support, we are implementing a significant update to our communication process.
Effective August 1, 2024, ExploreMyPC will no longer be accepting phone calls for support and inquiries. Instead, all communication and support requests will be handled through our streamlined Chat Support system. This change will help us manage your requests more effectively and ensure that each inquiry is addressed in a timely and organized manner with a Support Tracking System.
What This Means for You:
- Submitting Support Tickets: All new members and clients are now required to submit a Support Ticket through your ExploreMyPC account for any assistance or inquiries. Our dedicated team will respond to your ticket promptly, ensuring that your issue or request is handled with the utmost care.
- Website Manager Communication: If your ExploreMyPC Plan includes access to a Website Manager, you will be able to discuss any website updates or related queries directly with them. This personalized support will remain a valuable part of your experience, ensuring your website evolves according to your needs.
- Adding Features to Your Plan: If you wish to explore additional features or upgrades to your current plan, please reach out to your Account Manager. They will be available to discuss your options and assist with any modifications to your plan that you wish to make.
How to Submit a Support Ticket:
1. Click on the bottom right Chat Online
2.. Our support team will review your ticket and get back to you as soon as possible.
We believe that this new process will enhance our ability to serve you better and provide more efficient and organized support. We appreciate your understanding and cooperation as we transition to this updated system.
If you have any questions or need assistance with the new Support Ticket process, please do not hesitate to reach out through your ExploreMyPC account.
Thank you for your continued trust in ExploreMyPC. We look forward to continuing to support your needs with our improved communication system.
Best regards,
The ExploreMyPC Team
ExploreMyPC
